Shipping & Returns Policy

Artisan Frag Plugs

Shipping Policy

All orders are shipped from Lee’s Summit, Missouri.

Shipping rates are calculated at checkout based on:

• Product weight

• Destination

• Carrier rates (UPS)

We currently ship via UPS to ensure reliable delivery and handling.

Processing & Shipping Times

• Please allow up to 7 business days for order processing and shipment of in-stock items.

• Orders containing out-of-stock items will be shipped as soon as products become available and have completed chemical testing and quality assurance.

We prioritize product safety and reef-readiness over speed to ensure all plugs meet our standards before entering your system.

Damaged Items

If your order arrives damaged:

1. Email our team with:

   • A clear photo of the damaged product

   • Your order details

2. Once reviewed and approved, we will:

   • Arrange a replacement order

   • Provide instructions for purchasing a new shipping label

We will work with you to ensure you receive a usable product as quickly as possible.

Returns Policy

All sales are final.

Due to the nature of our products and their intended use in live marine environments, returned items cannot be restocked or resold. This policy ensures the biological safety and integrity of all products we distribute.

Additional Notes

• We only ship products that meet our internal standards for curing, soaking, and chemical stability.

• If you have any concerns about your order, please contact us—we’re happy to help!